Service
Dear Customer:
Thank you for your continuous support to our company, which has enabled our company's business to develop smoothly. The company also continuously strengthens its sales and after-sales service, and actively cooperates with customers to do a good job. Try to make the customer satisfied with the service. However, in recent days, it has been found that individual customers use the good attitude of the company as an open space. They actually send back to the company for return processing the damaged and incomplete waste that has been used by users for many years, seriously violating the principle of fair trade. The situation is unsightly and difficult to accept, and damages the interests of the company. In response to this situation, the company has implemented "customer first, service first and fair and mutually beneficial fair trade" to better handle various return and replacement services. the rules. With reference to the management experience and practices of peer companies, the following decisions are made on the handling of return and repair products:
one. Return product processing decision:
1. Products issued by the company based on customer orders will not be returned, because of quality problems can only be replaced with the same type of qualified products. Please make a comprehensive plan when ordering.
2. After the customer receives the goods, please check the products. If problems are found, notify the company within 20 days and negotiate the return. Listed before the return (type, quantity, reason of return) written back to the company for approval before return. Without advance notice of consultation, no return shall be allowed.
3. After the product is issued for three months, the company will not accept any returns.
4. Any returns to the company will be counted by the company. The returned products must be well-packaged, and the products must not be damaged by opening. Otherwise, according to the repaired product, the component costs and freight will be recovered according to the degree of damage, and will be sent back to the customer after repair. .
two. Maintenance product processing decision:
1. The company implements a one-year warranty and lifetime service system for products.
2. The product is free of charge for quality problems within one year of issuance, and is a man-made damage recovery component fee.
3, over the warranty period of the product, according to product damage and maintenance difficulties to recover labor costs and material costs.
4. The product sent back for repair must be attached with instructions (customer name, product model, quantity, maintenance reasons).
5, non-site products do not accept maintenance.
three. Fees and shipping
Where the maintenance product freight is the responsibility of the customer (please return the customer to the user), such as the return of the company returned or repaired by the company, please pay the freight, otherwise the company refused to accept the goods. If the return of goods due to quality problems is the responsibility of the company responsible for shipping (cargo only freight, other methods of shipping by the customer).
This notice will be implemented from now on (including return and replacement products received on the same day). thank you all!
Notice is hereby given!
Enping Leisheng Electronics Co., Ltd.
2023.9.3
Thank you for your continuous support to our company, which has enabled our company's business to develop smoothly. The company also continuously strengthens its sales and after-sales service, and actively cooperates with customers to do a good job. Try to make the customer satisfied with the service. However, in recent days, it has been found that individual customers use the good attitude of the company as an open space. They actually send back to the company for return processing the damaged and incomplete waste that has been used by users for many years, seriously violating the principle of fair trade. The situation is unsightly and difficult to accept, and damages the interests of the company. In response to this situation, the company has implemented "customer first, service first and fair and mutually beneficial fair trade" to better handle various return and replacement services. the rules. With reference to the management experience and practices of peer companies, the following decisions are made on the handling of return and repair products:
one. Return product processing decision:
1. Products issued by the company based on customer orders will not be returned, because of quality problems can only be replaced with the same type of qualified products. Please make a comprehensive plan when ordering.
2. After the customer receives the goods, please check the products. If problems are found, notify the company within 20 days and negotiate the return. Listed before the return (type, quantity, reason of return) written back to the company for approval before return. Without advance notice of consultation, no return shall be allowed.
3. After the product is issued for three months, the company will not accept any returns.
4. Any returns to the company will be counted by the company. The returned products must be well-packaged, and the products must not be damaged by opening. Otherwise, according to the repaired product, the component costs and freight will be recovered according to the degree of damage, and will be sent back to the customer after repair. .
two. Maintenance product processing decision:
1. The company implements a one-year warranty and lifetime service system for products.
2. The product is free of charge for quality problems within one year of issuance, and is a man-made damage recovery component fee.
3, over the warranty period of the product, according to product damage and maintenance difficulties to recover labor costs and material costs.
4. The product sent back for repair must be attached with instructions (customer name, product model, quantity, maintenance reasons).
5, non-site products do not accept maintenance.
three. Fees and shipping
Where the maintenance product freight is the responsibility of the customer (please return the customer to the user), such as the return of the company returned or repaired by the company, please pay the freight, otherwise the company refused to accept the goods. If the return of goods due to quality problems is the responsibility of the company responsible for shipping (cargo only freight, other methods of shipping by the customer).
This notice will be implemented from now on (including return and replacement products received on the same day). thank you all!
Notice is hereby given!
Enping Leisheng Electronics Co., Ltd.
2023.9.3
